Shipping policy

Where We Ship HaloPaw currently ships worldwide.

Processing Time Orders are typically processed within [3] business days before shipment. You will receive a confirmation email with tracking information once your order ships.

Shipping Times

• United States: [8–15 business days]
• International: [14–21 business days], varies by destination

Delivery times are estimates and are not guaranteed. Delays caused by customs, weather, or carrier issues are outside our control.

Shipping Costs Shipping costs are calculated at checkout based on your location and order size.

Customs, Duties & Taxes (International Orders) International customers are responsible for any customs duties, import taxes, or fees charged by their country. These are not included in your order total and are collected by the carrier or customs authority upon delivery.

Lost or Missing Packages If tracking shows your order as delivered but you have not received it, please contact your local carrier first, then reach out to us at metvrl@gmail.com within 7 days so we can assist.

Incorrect Address Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address, though we'll do our best to help redirect a package where possible.