Refund policy

At HaloPaw, we take pride in every wall-mounted cat bed we ship.

All Sales Are Final Due to the nature of our products, all sales are final. We do not offer refunds or accept returns for change of mind, incorrect sizing, or buyer's remorse.

Damaged or Defective Items If your order arrives damaged or with a manufacturing defect, we will make it right. Please contact us within 7 days of delivery at metvrl@gmail.com with:

• Your order number
• Photos or video of the damage/defect
• A brief description of the issue

Once verified, we will offer a replacement or a refund at our discretion. We cannot accept claims made after 7 days, as carrier damage claims typically require prompt reporting.

Order Errors If we shipped you the wrong item, let us know within 7 days of delivery and we'll correct it at no cost to you.

Cancellations Orders can be cancelled for a full refund only if they have not yet shipped. Once an order has shipped, our all-sales-final policy applies.